For local deliveries in Singapore (below 3 kg), we offer free shipping for orders above $80.00. For all other Singapore orders, the delivery charge is S$6.00.
Please note that free shipping may not be available during limited time promotions, or for certain value sets or other discounted items. This will be automatically indicated in your shopping cart at time of check-out. If any doubt, please contact us prior to confirming your order and we will be happy to advise.
Kindly note we are unable to deliver to P.O Boxes, military, defence zones, or Resorts World Singapore.
For all shipments to Malaysia, we offer free shipping for orders above RM 900. Orders below RM 900 are charged shipping of RM 75.
For all shipments to Hong Kong and Macau, we offer free shipping for orders above HKD $1,500. Orders below HKD $1,500 are charged shipping of HKD $150.
For all shipments to China, we offer free shipping for orders above RMB 1,500. Orders below RMB 1,500 are charged shipping of RMB 150.
For all shipments to these countries, we offer free shipping for orders above SGD $300.00. Orders below SGD $300.00 are charged shipping of SGD $30.00.>
The above fees are applicable for packages up to 1.5kg.
Please contact us for shipping quotations to other countries.
We do not currently offer self-collection. However, please contact us if you wish to inquire regarding a specific product and we can advise you if there are any Authorized Re-sellers in your area where you can purchase.
Items are typically delivered in Singapore within 2-4 business days.
Items are typically delivered to Malaysia in 3-5 business days.
Items are typically delivered to other countries in 4-12 business days.
We are closed on Saturdays, Sundays, and Singapore public holidays. Shipping may take longer during sales, holidays and bad weather.
For international orders, you will be given the tracking number of your package once your order is processed and shipped.
Please contact us if you experience delays beyond the time periods indicated above. Due to the fact that customs/import clearance is beyond our control, we regret we cannot take responsibility for items which are delayed due to customs clearance.
Shipping costs do not include Insurance. Please contact us in advance of placing your order if you require insurance and we will provide you a quotation.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Title and risk of loss for the items transfer to the recipient upon delivery to the Courier. This means that as the purchaser, you are responsible for and are considered the owner of the package in tracking and tracing your package once it is tendered by the Courier company. If you refuse a shipment, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, the cost of returning the package to Charis Naturals and 20% of the order value for handling charges. This amount will be deducted from your merchandise refund.